Self-Exclusion
A stronger step to stop playing for a set period, with support available whenever you need it.
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1. What self-exclusion is
Self-exclusion is a voluntary commitment to stop playing for a chosen period. It is a stronger measure than a short break: during self-exclusion your account is closed to play and deposits, and you cannot reopen it before the period ends. Many players use self-exclusion as a positive way to reset their relationship with gambling.
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2. Choosing a duration
You can self-exclude for 6 months, 1 year, or permanently directly from your account. Choose the period that feels right; a longer period offers stronger protection. Self-exclusion cannot be lifted before the chosen period is over, and a permanent self-exclusion is intended to be lasting. When a fixed period ends, your account is not reopened automatically: you must contact our support team and complete a short reinstatement review before play can resume.
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3. What happens when you self-exclude
Once self-exclusion takes effect, you cannot play or deposit, and we remove you from marketing and promotional communications. Any verified balance can be withdrawn, subject to standard compliance checks. We take reasonable steps to prevent new accounts during the exclusion. We cannot reverse a self-exclusion early, even at your request, because the protection only works if it holds.
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4. Provincial self-exclusion programs
In addition to excluding yourself here, players in Québec can register with Loto-Québec's voluntary self-exclusion program, which covers its venues and online platform for broader protection. We encourage you to use both for the strongest safeguard. For guidance and to find the program that fits your situation, you can contact Jeu: aide et référence free of charge at 1-800-461-0140 or visit aidejeu.ca.
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5. Support is available
Self-exclusion is a sign of strength, and you do not have to do it alone. Free and confidential help is available 24/7 through your provincial helpline, which also supports family members. You can speak with your doctor or a local support service as well. If you are ready, you can start your self-exclusion from your account, or contact our support team for help.